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When designing healthcare systems we begin and end with patients. To do it well we need to know what is on the patient's agenda before we start. It is simple and quick and already works in practice. To find out what patients want we have to ask them and we have to stop asking them questions that they cannot answer and ask them questions that only they can amswer. We only need to ask three questions: What do you expect from this service? What works well in this service? What needs to...

Derek Mitchell
by Derek Mitchell
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Derek Mitchell
 

Derek Mitchell

Ashford, Kent, United Kingdom

Joined this community on Nov 22, 2015

Your role / job title
Researcher

Your organisation
Manchester Metropolitan Univ.

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